Let's clarify some things before I give you a possible solution:
- Was the heater working properly before you installed the Mysa?
- Do you have another Mysa unit you could use to test it out in the same spot and see if that different unit will work with the heater?
A possible solution you could try is the following:
- Do a power cycle for the thermostat that is not functioning properly with the heater
- If that does not help, and you were able to test out another Mysa unit that did function properly with the heater, then you will need a replacement unit. Please reach out to firstname.lastname@example.org so that we can get that process started.
If you're still having trouble with your thermostat. Please reach out to our team if you have any further questions!