Mysa Network Diagnostic Tool

Mysa has partnered with RouteThis Helps, a third party network diagnostic tool, to help you troubleshoot pairing, WiFi, and general connectivity issues with your Mysa Smart Thermostat. 

What it does: RouteThis Helps mimics our products on your network, checking if the needed ports are open as well as testing your network's upload & download speeds. It will also send test packets to our servers to confirm that you are able to connect to them from your location.

When to use RouteThis: If you're having trouble connecting your thermostat to WiFi, or you find the thermostat is repeatedly dropping WiFi connection.

Where to download the RouteThis app: Android | iOS

How to use: RouteThis Helps is very easy to use.

  1. Please download the free RouteThis Helps app from your devices App Marketplace.
  2. Make sure Battery Saver mode is turned off on your phone or tablet.
  3. When it prompts for a code, please type "MYSA" (not case sensitive). The app will automatically capitalize all input. 
  4. Place the device the RouteThis app is on next to the thermostat you are having issues with.
  5. Please confirm your device is attached to the same 2.4GHz signal on your WiFi as the thermostat and next to the thermostat's setup location.
  6. Press the start button, which for most people should be labeled "I Moved It."
  7. The scan will take about 4-5 minutes. 
  8. Once the scan is complete, it will produce a code. Please copy that code.
  9. If you are not already in contact with an agent, please contact support with the code and a description of the issue you are experiencing for further assistance.
Can’t find your answer in our support center? Contact us directly.